To Cocimania the most important is the satisfaction of our customers and that's why we guarantee total or partial refund of your purchase if:
* You have the wrong product.
* You order more than you really want.
* The product does not match advertised in our store.
* The product you have purchased has expired.
* Or any other course Cocimania deemed to satisfy customers.
In either case we become liable for repayment of any or all the goods your purchase, and, if you have any other problems with our products,, we are willing to listen to your demands and try to give a solution. .
The only condition that puts Cocimania to meet all of the above is that the buyer has initiated the process of claim before age 10 calendar days from the time you received the order. 10 días naturales desde el momento en que ha recibido el pedido.
How to pay in Cocimania?
To make things easier for our customers we have tried several different forms of payment:
- With card, Once you've chosen layer card as payment, will open payment platform (virtual TPV) of Paypal (below of this paragraph have the keys to identify whether the connection is secure).
- With bank transfer or deposit, we provide the account numbers of two different banks (ING Direct and Sabadell).
- With paypal, in this case you must have an account in paypal, if you would open a new must know that will take a couple of days, as paypal has a system of identity verification through the entry of a small amount in your bank account.
To buy online, just a bit of information and take some precautions:
Secure page to check that sending information over the Internet using a secure connection must look if the "http://" top box where you type the address changes to "https://" ( with S after p, and usually occurs when we connect with pages of banks), you can also watch a closed padlock appears in the bottom right of the browser or in the upper address bar.
Terms of returns vary by store, and they need to know consultarlar we can do in case of not being satisfied with the purchase.
Electronic commerce presents the same problems as other non-contact systems purchase (such as telephone or catalog shopping), in which the parties do not physically contact. Buyer needs to be assured on the quality and characteristics of the products you purchase, the seller guarantees payment and there must be an acceptable level of confidentiality in the communication between them.
The number of payment systems varies from one online store to another. The safest (not the easiest) way is COD, online payment only means of handling cash. Thus, the consumer will not have to pay anything until you have acquired it in his hands. You can also use the debit, used mostly in subscriptions, transfers or revenue, or different means of online payment like paypal and others, though, the most used by far is to pay online by credit or debit cards , employed in over 80% of online transactions in Spain, in the Commission's Telecommunications Market.
When buying online with credit card, both validation and the effective realization of the payment are provided by the same system as in conventional trade. Once the card arrives seller, it sends it off the Internet in the same way that when paying by any 'physical' shop. Therefore, the critical point occurs when submitting the card number through a public network such as the Internet potentially unsafe.
To ensure confidentiality in data transfer in Internet security protocol, SSL (Secure Sockets Layer), which allowed the vast majority of browsers in use. This system ensures the identity of the seller, guarantee the integrity of the message and encrypts data with 128-bit encryption (it would take thousands of years the world's most powerful computer to decode the message), which ensures that if someone intercepts the They may not interpret it.
But this does not solve all problems, as anyone with access to a foreign card can pay online with it (ie, on the Internet there is no way we apply the DNI as a "normal" store). To remedy these limitations have been designed new safety standards also certify the authenticity of the card user. Banks have implemented the Secure Electronic Commerce, which adds a safety element using a key associated with the card only knows its owner. So, after typing the card number to buy online, request customer trade your personal code that identifies you as a legitimate user of the card, and in some cases this is done by a message to the cell phone by.